Some users can't comment

  • Unknown's avatar
    brooklynnephone · Member ·

    A few of my users can’t comment on blog posts and I can’t figure out the issue.

    Here’s what the user has stated:

    I have cleared my cookies and cache.1. I type in my comment2. Click on the Post Comment button3. The comment box vanishes4. The grey spinny thing spins for a second5. The grey spinny thing vanishesI have had my husband, Dan, look at it (he works in IT) and he thinks it is most likely an issue on your end.Google Chrome v87 on Mac.Dan says:Watching the network trace in developer tools, it looks like the postback to wp-comments-post.php is successful (code 200) but returns no data. newest-note-data is returning error 403, as are a few of the other queries that run while the page is sitting there. Hope that can help you look into this further.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Please contact live chat support directly for help troubleshooting this issue:

    https://wordpress.com/help/contact

    As you’re using plugins to restrict who can view and comment on your posts, it will be better if we can troubleshoot this with you in real time.

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