Someone else built a sire for me. I am unable to access it. I need professional help please

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  jenniemuskett · Member · May 11, 2021 at 6:13 am

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  Can anyone put me in touch with someone to help sort out a log in problem? I try to log in but only get directed to an old site I never use.

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  maksimurasov · Member · May 11, 2021 at 6:29 am

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  Hi there,

  Could you please tell us the address of both sites you need help with?
  Once we know that we can point you in the right direction for support.

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  jenniemuskett · Member · May 11, 2021 at 9:17 am

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  Hi there.
  Thanks for your response.
  The site I’m trying to access is https://www.artistsandresidents.org/
  The one it keeps on going to is jenniemuskett – that’s me. They are both jenniemuskett, so I’m guessing that’s the issue.
  Best wishes
  Jennie

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  maksimurasov · Member · May 11, 2021 at 9:34 am

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  Hi @jenniemuskett,

  Your website http://www.artistsandresidents.org is hosted on Bluehost as I can see here:
  https://www.whoishostingthis.com/#search=www.artistsandresidents.org.
  While this forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com.

  Seems you have two accounts: one at WordPress.com and another for selfhosted WordPress.org website http://www.artistsandresidents.org/.
  Here on WordPress.com we do not see the websites or files hosted elsewhere.

  In your situation, I suggest you to try to recover your website login by using useful tips here: https://wordpress.org/support/article/resetting-your-password/.
  If that does not help, you can contact your hosting administrator https://www.bluehost.com/contact.

  If you have more questions, please do not hesitate to ask.