Someone has hacked into my business account
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I can no longer sign in and there is a possibility of the hacker using our sight for a scam. Can someone help me sign in please. Jeremy
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This is not regarding any of my personal accounts but with a separate business account. flipsaloninc.com
(email visible only to moderators and staff) nor (email visible only to moderators and staff) are working as log in anymore and I can’t get into the webmail for my site now. -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
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