Someone Help please!
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Today around 12.30 my site went haywire while i was working on it.. Just working away when i got a white screen of hell.
Log out, log back in… open my wp admin console.. i go to open my page… everything i did was GONE from the entire morning – I saved at every step..
Lot out, log back… wp admin console goes into a white screen of hell.
Clear browser cache – log in.. I can now get to my wp admin – disable all my plugins. still can’t edit a page.
Log out, log back in… my pages are back to my most recent edit – thats a plus.
Reenable my plugins one by one.. no issue.. until one of the shortcodes I use no longer works. No matter what I try.
Oh.. and my log is still filling up with constant WP_Cache errors.
Tried the chat feature – absolutely zero help with no human available. I coulen’t email through the chat, because the “continue” button was grayed out.. How can i get HELP!
4 hours – no “if we can’t get back to you, we’ll follow up with an email”.. no human availablel.
arghhh.
The blog I need help with is: (visible only to logged in users)
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Resolved!
I was able to get in touch with a Happiness Engineer and tis issue is now resolved. How frustrating, but they took care of it. I am now working on my build out again and cross fingers I don’t run into any issues.
The main issue was caused by an installed plugin. The Engineer shared with me information on plugins that were not compatible with the site – so thankful for this information.
They also shared some kowledge information on building things out. Much appreciated!
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Hi there, Glad to hear you were able to resolve this issue. Just for future knowledge, if you are able to install plugins on your WordPress.com website, you have direct access to support via the question mark icon at the top right in your admin bar.
Here’s more on that https://wordpress.com/support/help-support-options/#how-to-contact-us
For anyone else who might be reading this forum thread, here is the support guide on plugins that are not compatible with WordPress.com
While the vast majority of plugins are supported here at WordPress.com, a few plugins cannot be activated because of the risks they present to your website. This page contains an updated list of these unsupported plugins and the reasons why. In this guideAbout incompatible pluginsCaching pluginsBackup pluginsSQL-heavy pluginsDatabase / file system altering pluginsEmail pluginsA
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