Someone is charging their ads on my account

  • Unknown's avatar
    kineticiris · Member ·

    I had an account and a client started charging my WordPress account for their ads so I closed it down hoping they would be disconnected. I’m still getting emails about payments being successfully processed. The old client has not responded to my emails and I want the charges to stop. So I thought if I maybe reactivated my account I might be able to contact support about it again. But I don’t have a paid account, so I can’t ask anyone at all. I need to know who is charging the old account so I can ask them to stop, why it’s still able to go through even though the account is closed, and how do I stop this. And recover my account if possible even though I don’t have a way to verify. Even though my new account is using the email that’s being used to contact me about the ads for the old account. I have no idea what’s going on and I need it to stop. If you’re charging my account, I should be able to contact support about it even if it’s not a ‘paid’ account.

    Two receipt examples:
    Receipt number: 846741
    Receipt number: 843572

    [Product] Transform Your Image Now
    Campaign ID: 127321
    Status: Active

    Someone help me.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kaichicha · Member ·

    Hi @kineticiris,

    I’m really sorry to hear about the trouble you’ve been experiencing. I can understand how frustrating and confusing it must be to continue receiving charges and emails tied to an old account, especially when you’re not able to reach the original client or verify the account details.

    To help us investigate and resolve this for you as quickly as possible, please send an email to help@wordpress.com with as much detail as you can. If you have access to any recent charges, it would be especially helpful if you could include the Transaction ID associated with them.

    You can find guidance on how to locate the Transaction ID from your credit card statement here: Billing History – Locate Transaction ID

    Once we receive that information through our support channel, we’ll be able to take a closer look and help stop the unwanted charges.

    Please don’t hesitate to reach out if you have any other questions.

  • The topic ‘Someone is charging their ads on my account’ is closed to new replies.