someone purchase a subscription with my credit card

  • Unknown's avatar
    maosanin28 · Member ·

    hi, I need help validating the purchase [redacted] that was charged to my credit card, I DO NOT made that purchase, please help me.

  • kokkieh · Staff ·

    Hi there,

    Please do not post transaction IDs that can be used by anyone to claim ownership of your account in the public support forums.

    That transaction ID is for the renewal of a premium plan and domain on the site, amarresamorsanmarta.com. You gave consent for that renewal when you bought those upgrades and agreed to our renewal terms last year. We have also sent several reminder emails to the email address on file for the account that owns that site prior to the renewal payment.

    If you no longer wish to continue using that site, please log in as the amoramarres88 account that owns it and then comment here to confirm, and we can cancel the upgrades and refund your renewal fee.

    If you no longer remember your password for that account, you can reset it here:

    https://wordpress.com/wp-login.php?action=lostpassword

    If you no longer have access to the email address you’d used for that account, please let me know.

  • Unknown's avatar
    maosanin28 · Member ·

    hi kokkieh, I no longer have access to that account.

  • kokkieh · Staff ·

    Okay, I’ve sent you an email to the address connected to this account. Please reply there so we can help you regain access to the other account. Once we’ve done that we can help you get your recent renewal payment refunded, should that be what you want.

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