Something is very wrong with my login

  • Unknown's avatar

    When I login, it says ‘fatal error’ and I can’t go any further. Not sure what’s wrong but definitely need it fixed ASAP, please!

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Looks like you’re referring to hunzagold.com which is hosted by Hostgator.

    Since your site is not hosted by us (WordPress.com) and it is using the self-hosted version of WordPress, you need to contact your hosting provider regarding this issue.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

    https://wordpress.org/support/

    If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

    WordPress.com vs. WordPress.org

  • Unknown's avatar

    Yes, but I don’t think it’s a hosting error, I think it’s a plugin error.

    Fatal error: Uncaught Error: [] operator not supported for strings in /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ”, Array, NULL) #1 /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/revslider.php(165): RevSliderAdmin->__construct(‘/home2/our777/p…’) #4 /home2/our777/public_html/hunzagold.com/wp-settings.php(305): include_once(‘/home2/our777/p…’) #5 /home2/our777/public_html/hunzagold.com/wp-config.php(90): require_once(‘/home2/our777/p…’) #6 /home2/our777/public_html/hunzagold.com/wp-l in /home2/our777/public_html/hunzagold.com/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71

  • Unknown's avatar

    Howdy,

    You are correct that It does look like that is a hosting error with the plugin Revolution Slider over at HostGator.

    Since your site is not hosted by WordPress.com we don’t have access to the site to help you correct the error. You’ve reached support for the millions of sites we host here on WordPress.com and not those hosted elsewhere like HostGator.
    To clear up any confusion, there are two main ways people use WordPress, the first is here at WordPress.com where we manage and support those sites. The second is by downloading the WordPress software from WordPress.org and installing it on a host such as HostGator. This second method we don’t support and it’s the one you are currently using.

    For help with your site, contact HostGator or reach out to the Revolution Slider team for support. After checking you have a backup of your site this guide may also be helpful to disable the plugin:
    https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    If you have questions about a site hosted on WordPress.com just let us know.

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