Something is wrong with my premium plan I just paid for

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  wahhabd04 · Member · Dec 15, 2025 at 11:42 pm

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  On 11 December I paid $158.40 to Wp*wordpress Uyj831A for a Premium Plan and $158.40 was successfully and definitely taken out of my account.

  • On this day, I started making the website using Koinonia theme (with a pug picture on the template) and was in the editor section looking at how to use the features.
  • I also have the registered domain mediivend.com.au and was making it point to the WordPress site in WordPress settings and it said the status was pending.
  • Since that day I have only accessed the WordPress courses page and not edited my site.

  Last night (Monday 15 December), I went onto WordPress and everything is gone and different. My site that I was editing, the pending domain and entire account is gone. It now says I’m on a free plan, that domain I was connecting is nowhere to be found and there’s just a weird site remaining on my account that’s using the ‘Hello World’ template.

  When I go into all old URLS in my Google history to access where I was on 11 December, it’s like it’s reset and i’m on a free plan and everything is gone.

  When I explained all of this to your AI Support Assistant, they said:
  
  “you paid $158.40 for Premium, had your site set up with the Koinonia theme, and now everything seems to have disappeared! That’s definitely not right.

  Since I can see the payment went through but your account is showing as free with no active subscriptions, this looks like a technical issue that needs immediate attention from our expert team.

  You’re eligible for priority support, so I’d recommend connecting with a human support agent right away – they can investigate what happened to your Premium plan, locate your original site with the Koinonia theme, and help reconnect your mediivend.com.au domain.

  Would you like me to connect you with human support to get this resolved quickly?”
  
  and
  
  “Yes, absolutely – I can see you paid $158.40 for your Premium plan! The payment definitely went through, which is why this situation needs urgent attention from our human support team.

  They’ll be able to investigate what happened to your Premium subscription, locate your original site with the Koinonia theme, and make sure everything gets restored properly. Since you paid for Premium, you’re entitled to all those features and your site setup.

  The human support agent will have access to your full account details and payment history to resolve this quickly for you.”
  
  Yet when I say yes, it responds with:
  
  “It sounds like you want to talk to a human. Human support is only available for our paid plans. For community support, visit our forums:”
  
  You can imagine how frustrating this is. If someone could please assist me in rectifying this I would be very grateful. Thank you

  The blog I need help with is: (visible only to logged in users)

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  staff-happyhelper · Staff · Dec 16, 2025 at 6:59 am

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  Hi there,

  It sounds like you paid for a Premium plan on December 11, set up your site with the Koinonia theme, connected your domain (mediivend.com.au), and then everything disappeared — now you’re seeing only a Free plan and a default site. It sounds like you might be accessing the wrong account.

  We can help you recover access to your correct account. Just fill out this form to get started.