somting wrong with my site

  • Unknown's avatar
    janhelgelavik · Member ·

    when i try to open my page http://www.lavikeiendom.no i get this massage:

    __________________________________________________
    There has been a critical error on your website.

    Learn more about debugging in WordPress.
    ___________________________________________________

    what do i do?

  • Unknown's avatar
    cle1469 · Member ·

    There are many things that can cause this issue. Login to your site first.
    http://www.lavikeiendom.no/wp-admin
    If you get an error there – your database connection is broken and you need to call the hosting company to get it reset.
    If it does allow you to login then disable all plugins.
    If you’ve recently modified your .htaccess file then undo the changes made.

    That should get you heading in the right direction

  • Unknown's avatar
    cle1469 · Member ·

    Correction:
    http://www.lavikeiendom.no/wp-admin.php

    But I just tested it and it doesn’t work. Looks like your database connection is broken. Call you hosting company.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    With that said, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Your hosting provider’s support team may also be able to assist.

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