Sorry, that plan is not compatible with this site.

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  atmovito · Member · Jan 9, 2024 at 3:20 am

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  i want to renew my plan, i reset my theme and plugin, but it did not work

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  parkdanil · Member · Jan 9, 2024 at 3:56 am

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  Someone should be with you shortly.

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  aisajib · Member · Jan 9, 2024 at 5:57 am

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  Hi there!

  Could you try using the button below to upgrade your site to the WordPress.com Creator plan? Your site has plugins/custom themes, which are only allowed on the WordPress.com Creator and Entrepreneur plans, so you’ll need to upgrade to one of these plans for your site to work.

  Please let us know if you’re still having trouble with upgrading your site.

  Feel free to let us know if you have more questions.

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  atmovito · Member · Jan 9, 2024 at 10:05 am

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  @aisajib i want to try downgrade to starter or explore, i removedd plugins and restart to free template design

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  staff-oikake · Staff · Jan 11, 2024 at 8:47 am

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  Hi @atmovito

  It seems that your site still retained some of the features of the Creator plan it used to have, that’s why you could not downgrade to other plans.

  We’ve reverted your site and now you can purchase an Explorer or Starter plan:

  Let us know if you need further assistance, and we’ll be happy to help!