Sorry, the customizing tools did not load correctly

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  rahulver1985 · Member · Jun 16, 2020 at 2:13 pm

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  I am unable to see my website and to edit anything. the only thing I can do is to see statistics.

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  staff-zinnia · Staff · Jun 16, 2020 at 3:55 pm

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  Hi –

  I’m looking at the account. There are 4 different sites registered to it. Which one do you need help with?

  If the problem is with your browser you could try resetting your cache:
  – https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

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  rahulver1985 · Member · Jun 16, 2020 at 4:56 pm

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  Hi
  I need help with site rahulver1985.wordpress.com The title of this site is “My Blog Diary”
  I tried to reset the cache by the above link. but that page is also not opening.
  Please help.

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  staff-blorbo · Staff · Jun 16, 2020 at 5:09 pm

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  I don’t see anything that would be wrong there.

  First, please make sure that your browser is up to date: https://browsehappy.com/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these two things:

  1. Try clearing both your browser’s cache and cookies.

  2. Try with all browser extensions or add-ons temporarily disabled.

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  rahulver1985 · Member · Jun 17, 2020 at 2:24 am

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  Sir I am not able to edit , customise or write a new article.

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  kokkieh · Staff · Jun 17, 2020 at 5:11 am

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  I tried to reset the cache by the above link. but that page is also not opening.

  Just to confirm, are you saying the support page at https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache is also not loading?

  You don’t clear your cache via that page. That page just contains instructions on how to clear the cache in your browser. If you open your browser settings and go to Privacy, you should see the option there. Please try that and see if it makes any difference.

  If not, please check if using another browser, or another internet connection, helps.

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  rahulver1985 · Member · Jun 17, 2020 at 6:53 am

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  Thanks a lot for your patience, Now I cleared cache and could use my website.
  Thank you so much.