Sorry, there was a problem closing your account. Please contact support.

• 

  rparm · Member · Apr 5, 2019 at 1:59 am

  • Copy link
  • Add topic to favorites

  Sorry, there was a problem closing your account. Please contact support.

  I am receiving the above message when I am trying to close my account?

  The blog I need help with is: (visible only to logged in users)

• 

  austinsangs · Member · Apr 5, 2019 at 8:37 am

  • Copy link

  Hi

  Try reading through the article on:

  Close Your Account

• 

  gemmacevans · Member · Apr 5, 2019 at 2:26 pm

  • Copy link

  Hi rparm,

  I’ve checked your account and I can’t see anything that would be preventing it from being closed (such as paid upgrades). I do see a Jetpack connected site though — could you try disconnecting that before trying again?

  https://en.support.wordpress.com/disconnect-jetpack-sites/

  Then work through the closure steps @austinsangs linked to:

  Close Your Account

  Let us know if you still have trouble.