Space Upgrade only 10GB for FREE Plan

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  emmmka · Member · Mar 18, 2016 at 4:12 pm

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  Please, can you tell me why I cannot subscribe again for 10GB for $20? I have done this in the last two years

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 18, 2016 at 4:14 pm

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  Currently, the only way to get an extra space allocation is to purchase an upgrade bundle. https://en.support.wordpress.com/space-upgrade/ Stand-alone upgrades are no longer possible for new purchases. If you already had this upgrade you would have been able to renew it, but you can’t buy a new one if you’ve never had it.

  If you do have an existing upgrade and you are logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade you will be able to renew here http://emmmka.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  emmmka · Member · Mar 18, 2016 at 5:34 pm

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  In my billing record under WP Admin I have a record of two purchases of 10GB over the past two years. The last one expired last week. I had an automatic renewal in place, but since my credit card changed, I disabled it on a day the 10GB was to expire and attempted to renew it with a new card, but I could not. Now when I go to http://emmmka.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades I do not get the option to renew. My existing upgrade expired last week, but I tried to renew even before it expired. Can I still do it?
  I have emails form WordPress notifying me that it will be automatically upgraded using my current credit card on records.
  I do not need the $99 plan as I do not use all of the features that it offers. I just need more space.

  Thanks,

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  timethief · Member · Mar 18, 2016 at 11:13 pm

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  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Mar 18, 2016 at 11:47 pm

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  I am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it.