Spam blocker on contact form
-
Hello, Can you tell me how to turn off the spam blocker on the contact form?
Thank you.WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
@sstpmutualaid there isn’t a way to turn it off, but if you’re getting false positives we can help “train” it to not catch those. Can you share more details?
-
We have a form where people can request aid from our mutual aid group. When I just discovered that there’s a spam box for “feedback”, I saw there were three messages in it. Two were genuine spam about SEO. The third was a message on May 28th from someone who we’ve helped before. I just checked again and the same person has another message in the spam filter from June 4th and the previous one was back there again. I had pressed “not spam” on the May 28th one and it still sent the subsequent one to spam. How (else) can we train it?
-
Hi there,
It can be the case that you may need to mark form responses more than once in order to avoid false positives like this. I did not see any responses in your spam when I checked, did you already mark it as not spam?
If this happens again can you let us know so we can take a look while it is still in the spam folder? Thanks!
-
I’m sorry, I didn’t realize you needed to see them still in the spam. It’s the two messages from the same person, now in our main feedback folder, with timestamps May 28, 2022 at 1:47 am and June 4, 2022 at 12:38 am. Are you able to see them?
Thanks for your help! -
Hi there,
Yes, I can see those messages. I suspect they were marked as spam because they contained a single word in the main body of the message. Single-word messages are usually considered spam.
The more of their messages you unspam, our filter will be trained and will not mark any of their future messages as spam. So, I recommend periodically keeping an eye on the spam tab.
- The topic ‘Spam blocker on contact form’ is closed to new replies.
WordPress.com Forums 