SPAM Callers

  • Unknown's avatar
    wiseguyslasercraft · Member ·

    I have managed to survive the last 20 plus years with minimal spam calls. Like 3 a year. Since I signed up with your company last Thursday I have received over 20 in 3 days. Your company is the only variable in the equation.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Wordpress.com doesn’t have phone support so those calls are certainly not coming from wordpress.com.

  • Unknown's avatar
    wiseguyslasercraft · Member ·

    I developed my site through HostGator and they said the same thing. Someone sold my information or released it and since your company and HostGator are the only variable in the last 3 months, why have I gotten ….now counting 23 phone calls about web services since I started my account?

  • Unknown's avatar
    wiseguyslasercraft · Member ·

    in the last 3 days…since I started my account.

  • Unknown's avatar
    staartmees · Member ·

    A site hosted by Hostgator has nothing to do with wordpress.com as we are a hosting platform on its own.
    Sites hosted by Hostgator use the open source wordpress.org software.

  • Unknown's avatar
    wiseguyslasercraft · Member ·

    Ok, so I am still confused how my information got released if the only two sites I’ve used for anything to do with Webhosting are both of you. I haven’t even performed a web search for web hosting as I used your company based on word of mouth.

    This is frustrating , as I am now up to 27 calls, 9 today.

  • Unknown's avatar
    helper-heroponriki · Member ·

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we have no access to nor the ability to affect anything related to your websites hosted elsewhere.

    You should contact Hostgator and check to make sure any domains you’ve registered with them are protected with their privacy protection. If you don’t have that, your domain registration contact information – including name, mailing address, email address, and phone number – would be public information and ripe for spammers to skim and use to send you spam calls, emails, etc.

    If you can provide your domain names, we can verify whether or not you have privacy protection on those domains. Or, if you want to keep those confidential, you can check that for yourself here:

    https://lookup.icann.org/en

    If you have privacy enabled, any information under the “Registrant” section should show Redacted for privacy:. If you see your contact information, then you do not have privacy enabled – you would need to contact Hostgator to add that to both of your sites.

    I hope that clarifies things.

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