spam-like pop up

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  naomialice90 · Member · Jun 4, 2017 at 5:34 pm

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  Hi, I am having trouble with my free wordpress blog and several people have told me they cannot access the blog post as a spam-like pop up comes onto their screen which they can’t come out of. Is this something on my end? Have I been hacked or do I have a virus? Or is the problem on their platform?

  The blog I need help with is: (visible only to logged in users)

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  naomialice90 · Member · Jun 4, 2017 at 5:35 pm

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  The link specifically is https://startingstitch.wordpress.com/2017/06/02/what-does-sewing-mean-to-you/
  I have a photo of the pop-ups but I am not sure how I can add them to this post?

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  gemmacevans · Member · Jun 5, 2017 at 11:18 am

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  Hi naomialice90,

  I have a photo of the pop-ups but I am not sure how I can add them to this post?

  A screenshot of the pop-ups would be really useful, thank you. Please upload it to Snaggy or Cloudup and paste a link to the screenshot here so I can take a closer look.

  I’ve visited your site on both my laptop and phone but I couldn’t see any pop-ups. I’ll ask our advertising team to check your site though.

  several people have told me they cannot access the blog post as a spam-like pop up comes onto their screen

  Do you know which browser and device they were using when they saw the pop-ups?

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  patrickrharrison · Member · Jun 9, 2017 at 7:29 pm

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  Hi @gemmacevans,

  I’m having the exact same problem with my site. (patrickrharrison.wordpress.com)

  It seems to be affecting iphone users on the Safari app.

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  patrickrharrison · Member · Jun 9, 2017 at 7:38 pm

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  Here is a screenprint of one of the pop ups : https://imgur.com/gallery/Gcslb

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  gemmacevans · Member · Jun 10, 2017 at 9:07 am

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  Hi patrickrharrison,

  Thanks for sending me a screenshot, we’ll look into this for you!

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  naomialice90 · Member · Jun 11, 2017 at 8:21 am

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  Gemma, I can’t get onto either of those sites at the moment as I am away. They were both accessing it on an ipad. I have since had someone else tell me they are having the same pop ups. Mine is similar to the photo Patrickrharrison posted

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  patrickrharrison · Member · Jun 11, 2017 at 4:34 pm

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  Gemmacevans thanks for looking into this.

  Here is another pop up that a friend received while clicking my url from instagram. https://imgur.com/gallery/iWpeE

  Hope this helps!

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  gemmacevans · Member · Jun 12, 2017 at 8:37 am

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  Thanks patrickrharrison, I’ll pass this screenshot on to our developers too.

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  gemmacevans · Member · Jun 20, 2017 at 8:51 am

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  Hi folks,

  Have either of you seen or had reports of pop-up ads within the last few hours?

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  naomialice90 · Member · Jun 20, 2017 at 11:25 am

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  Hi Gemma, yes people are still encountering it. What is causing it? Is the fault on my blog or on their devices?
  Naomi

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  gemmacevans · Member · Jun 22, 2017 at 3:37 pm

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  Hi naomialice90,

  Can you confirm whether they were seen before or after Tuesday 20th June? We’ve disabled most ads for iOS devices while we track down where the pop-ups are coming from.

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  gemmacevans · Member · Jul 4, 2017 at 9:33 am

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  Hi naomialice90 and patrickrharrison,

  I just wanted drop in and give you an update. Our ads team have identified where the ads were coming from. A few advertisers submitted pop-up ads without our knowledge — they were then disabled as soon as we identified the source.

  Thank you for your patience while we looked into this!