Spam popups on my site

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  jroberson5 · Member · Dec 1, 2017 at 4:51 am

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  I’ve started seeing spam popups that take over my entire site. They don’t appear every time, but when they do appear they can’t be closed out. On mobile this means that your whole browser is essentially frozen and you have to close and reset the whole browser. I can’t seem to find any info on fixing this problem, or I’m just missing it. A quick scan from Quttera says there are two potentially suspicious items in the code, but of course I can’t access the code. Any help out there for fixing this issue?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 1, 2017 at 9:03 am

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  Hi there, if you aren’t already, please follow the main thread here: https://en.forums.wordpress.com/topic/virus-pop-up-on-my-website?replies=22#post-3051163 which is being monitored by Staff. Thanks.

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  gemmacevans · Member · Dec 1, 2017 at 10:09 am

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  Hi jroberson5,

  Thanks for reporting this. As @justjennifer mentioned, we will post more information in this thread when we have it: https://en.forums.wordpress.com/topic/virus-pop-up-on-my-website?replies=22#post-3051163

  It would be great to know the following information:

  1. Please make a screenshot of the ad and upload it to your Media Library
  2. Which IP address you were using when the ad appeared. This information can be found at here and uploaded as a screenshot to your Media Library or pasted in your reply.

  It would also be much appreciated if you could drop a note with this information, in the thread above.

  Thanks!