speak to a live person
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need to speak to a LIVE person regarding billing
The blog I need help with is: (visible only to logged in users)
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Hi there!
While we don’t provide phone support, we do provide live chat support 24/5, for users on our paid plans. You can learn more about Live Chat Support here.
If you don’t have a paid plan, unfortunately, you’ll have to use our forums for support. If you have the Personal, Premium, or Business plan, you do get access to priority support with your site. You can also learn more about WordPress.com Plans, here.
You can also email WordPress.com’s support team at help@wordpress.com. Keep in mind that you should email them from the email you signed up for with WordPress.com, so that they can check out your account.
I’ll also tag this as Modlook, since you have a request for billing issues, so this means that WordPress.com staff (Support Team) will be able and reply here with further support.
Cheers!
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If you have a billing issue you have a domain.
What is the domain URL please?
To manage purchases see here https://en.support.wordpress.com/manage-purchases/ and here https://en.support.wordpress.com/manage-purchases/#auto-renew
To find your billing information go to your billing history page https://en.support.wordpress.com/billing-history/ and note this section
https://en.support.wordpress.com/billing-history/#frequently-asked-questionsPerhaps you have more than one username account. If so clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies before logging into it. Then check your Billing History page https://en.support.wordpress.com/billing-history/
This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
Have you tried using this resource?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged -
Hi shakeelaandfaith –
I’ll be happy to help. Please provide information regarding your billing inquiry.
It’s important to note that there have not been any upgrades or charges made to the user account that you’ve contacted us from.
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Also @shakeelaandfaith, please do not post here any sensitive financial information such as Receipt or Transaction IDs, credit card details, etc., as search engines quickly crawl and index our public forums. Thanks.
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Yikes! thanks for the follow up justjennifer. That was poor wording on my part!
Please let me clarify: I need to know which site this request is for.
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Thank you everyone, I think I’ve figured it out; there’s a difference between the domain and the plan — who knew (smile) Again, A BIG THANK YOU!!!!!
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@shakeela999 You’re welcome.
If you’d like to bring both your domain and plan under one roof at WordPressdotcom, WordPressdotcom now accepts incoming domain transfers. You can read more about that here: https://en.support.wordpress.com/incoming-domain-transfer/
Cheers
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I will go ahead and mark this thread resolved. Please remember that we’re always close by if you run in to any other questions.
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