spf

  • Unknown's avatar
    usbeveragebrokers · Member ·

    Hello I am having problems with people receiving blank emails that I have not sent. I spoke with GoDaddy who host my emails and they told me I should contact you since you host my website and the problem seems to come from here. They said I’m being spoofed and I should speak with you about an SPF record. Please advise.
    Thanks!!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    siobhyb · Member ·

    Hi there.

    I’m sorry to hear of the trouble you’re having with the blank emails.

    The exact SPF record that we need to add will depend on GoDaddy. I was able to find the following value through their support documentation:

    v=spf1 a mx include:secureserver.net ~all

    Would you be able to confirm with GoDaddy’s support team that that’s correct?

    If you get the go ahead, you can then add the SPF record via the My Domains page in WordPress.com:

    https://wordpress.com/my-domains/

    From here, select ‘Edit’ next to your domain and then ‘Edit DNS’ from the resulting window. Select the ‘TXT’ option from the dropdown beneath ‘Add New DNS Record,’ the record can then be pasted in the last field here. ‘Add’ and then ‘Save Changes’ to complete the process. :)

    Let me know if that helps out or if you have anything needs extra clarification.

    Thanks!

  • Unknown's avatar
    usbeveragebrokers · Member ·

    Hi there, so yes that was the correct spf for Godaddy I confirmed as well as followed the instructions you provided for copying and pasting it into the DNS record. However I am still receiving this failure notice when i send emails. Please advise.

    To: srs0=jz7m=gw=betterbrands.us=(email visible only to moderators and staff)
    Your mail message to the following address(es) could not be delivered.
    This is a permanent error. Please verify the address(es) and try again.

    <(email visible only to moderators and staff)>:
    child status 100…This message is looping: it already has my Delivered-To line. (#5.4.6)

    — Below this line is a copy of the message.

    Return-Path: <srs0=jz7m=gw=betterbrands.us=(email visible only to moderators and staff)>
    Received: (qmail 9154 invoked by uid 30297); 12 Jun 2015 17:57:08 -0000
    Received: from unknown (HELO p3plibsmtp01-02.prod.phx3.secureserver.net) ([72.167.238.43])
    (envelope-sender <srs0=jz7m=gw=betterbrands.us=(email visible only to moderators and staff)>)
    by p3plsmtp05-05.prod.phx3.secureserver.net (qmail-1.03) with SMTP
    for <(email visible only to moderators and staff)>; 12 Jun 2015 17:57:08 -0000
    Received: from p3plsmtp02-02.prod.phx3.secureserver.net ([72.167.218.32])
    by p3plibsmtp01-02.prod.phx3.secureserver.net with bizsmtp
    id fVx81q02Z0iXrGQ01Vx8ZF; Fri, 12 Jun 2015 10:57:08 -0700
    Received: (qmail 10781 invoked from network); 12 Jun 2015 17:57:08 -0000
    Delivered-To: (email visible only to moderators and staff)
    Received: (qmail 10766 invoked by uid 30297); 12 Jun 2015 17:57:08 -0000
    Received: from unknown (HELO p3plibsmtp01-05.prod.phx3.secureserver.net) ([72.167.238.73])
    (envelope-sender <(email visible only to moderators and staff)>)
    by p3plsmtp02-02.prod.phx3.secureserver.net (qmail-1.03) with SMTP
    for <(email visible only to moderators and staff)>; 12 Jun 2015 17:57:08 -0000
    Received: from p3plsmtp05-04.prod.phx3.secureserver.net ([97.74.135.24])
    by p3plibsmtp01-05.prod.phx3.secureserver.net with bizsmtp
    id fVx81q0120XlAzl01Vx8Ub; Fri, 12 Jun 2015 10:57:08 -0700
    Received: (qmail 32666 invoked from network); 12 Jun 2015 17:57:08 -0000
    Message-ID: <(email visible only to moderators and staff)>
    Date: 12 Jun 2015 10:57:08 -0700
    Delivered-To: (email visible only to moderators and staff)
    Precedence: junk
    To: “Jeremiah White” <(email visible only to moderators and staff)>
    From: “(email visible only to moderators and staff)” <(email visible only to moderators and staff)>
    Subject: (email visible only to moderators and staff)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    Please check with GoDaddy to determine why you are getting that failure notice when you send emails. WordPress.com only controls the DNS records for your domain — since GoDaddy is your email provider they can help diagnose the problem and determine what steps to take next.

    If GoDaddy lets you know that there’s a problem with your domain’s DNS records, please let us know the correct records for your domain and I’d be happy to help you update them on this end.

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