Split: Cancellation and Refund of Website

  • Unknown's avatar
    healthde853a3661 · Member ·

    Hi

    I would like to cancel my purchase of the domain and email for Nadiamalou.com as it is currently too overwhelming to understand how to build my own website.

    With kind regards

    Nadia

  • staff-totoro · Staff ·

    I do not see any upgrades under your healthde853a3661 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

    I can confirm that Nadiamalou.com is registered at WordPress.com but is under a different account and not your healthde853a3661 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you are connected to the correct account we are happy to assist you further. Thanks!

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