Split: payment applied to wrong account

  • Unknown's avatar
    spatterson266 · Member ·

    i cannot locate the payment I made for services. can someone please help me either apply my payment to a website I can use or refund my account. I have talked so multiple customer service people and have been given multiple answers to my problem.

    It’s not fair WP can take someone’s money and not provide a service.

    Please email me (email visible only to moderators and staff) or call me [redacted by staff]

    Thank you,
    Sandra Patterson
    Buy Pacific Northwest

  • kokkieh · Staff ·

    Hi Sandra,

    Please don’t post into threads created by other users if you need help with your site or account. I’ve split your reply off into its own thread.

    Also please don’t post personal contact information like phone numbers in the public support forums.

    Note that we don’t provide phone support on WordPress.com.

    i cannot locate the payment I made for services.

    For what plan did you pay, and on which site? The spatterson266 account you’re using to post here has never bought anything from us, and only owns four free WordPress.com sites. We don’t even have a credit card on file for you which we could have charged.

    If you’re speaking of the site, http://www.buypacificnorthwest.com/, that site is not hosted on WordPress.com, and you have not paid us anything related to that site, as we advised you two months ago when you contacted us in https://en.forums.wordpress.com/topic/my-front-page-landing-static-page-is-not-showing-as-it-was-designed/

    In that thread we also advised you how to contact our billing support team directly for help with any charge for WordPress.com where you don’t know what site it is for. To date you have not submitted any support requests to our billing support team via the contact form at https://wpchrg.wordpress.com/

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