Split: Restoring domain and subscription

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  nohailagamahdd685f81b5 · Member · Jan 25, 2024 at 10:37 am

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  Hi, i just accidentally cancelled my subscription and domain name, i would like it back, both, how do i get it back?

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  staff-oikake · Staff · Jan 25, 2024 at 1:31 pm

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  Hi @nohailagamahdd685f81b5

  I can see that you’ve just cancelled and refunded an Explorer plan and a domain.

  As the refund has already been issued, you’ll need to repurchase these subscriptions.

  If you’d like to repurchase both subscriptions, please purchase a new Explorer plan and then let us know so we can restore the domain.

  
  If you’d like to repurchase the domain only, please let us know so we can issue a manual payment link.

  Looking forward to hearing from you!

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  nohailagamahdd685f81b5 · Member · Jan 25, 2024 at 2:41 pm

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  thank you, but the issue is that i can’t buy my domain name anymore, because i just used it and cancelled it, i would like to have my domain name back and the website i was working on

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  nohailagamahdd685f81b5 · Member · Jan 25, 2024 at 2:46 pm

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  Edit: so i just bought the subscription, can you help me with getting my domain back? I dont have an option of live chatting. Thank you in advance

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  staff-totoro · Staff · Jan 25, 2024 at 6:46 pm

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  Thanks for confirming. You are not able to re-add the domain on your end but I have done so for you, and attached it to your plan. You can confirm it is under your account when you look here: https://wordpress.com/me/purchases/

  Also I am able to confirm that I see your site loading at the custom address now when I check.

  

  Hope that helps. Please let us know if you have any more questions.