Split: Unable to upgrade plan

  • Unknown's avatar
    natnaelvendale · Member ·

    Hi the same thing has happened to me. Can you please do the same for my website stafricaus.com?

  • supernovia · Staff ·

    Hey there @natnaelvendale, we can help, sure! I’ve split your comment into a separate request so we’ve got the request coming from your account.

    Could you confirm you’d like to downgrade by acknowledging these potential pitfalls?

    • Plugins and third-party themes will be lost and can no longer be used
    • The reverted site may revert to using the old theme
    • We’ll do our best to migrate any content over, but there is some potential for loss, as any custom content created by plugins and themes may not be carried over

    If needed, you can make a backup of the site first. Then respond here and we can help you get downgraded properly. Thanks!

  • Unknown's avatar
    natnaelvendale · Member ·

    Yes please revert it to my original site in the premium plan. Thank you.

  • fstat · Staff ·

    Hi there,

    I’ve successfully downgraded your website from the Business to the Premium plan.

    Let me know if there’s anything else I can help you with.

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