Split: Woocommerce – Checkout

  • Unknown's avatar
    jackhbowen22 · Member ·

    Subject: Need help with checkout issue on mobile

    I hope this email finds you well. I am writing because I have encountered an issue with the checkout process on my WordPress site. Specifically, when I try to make a purchase using my mobile phone, I am unable to enter my card information and complete the checkout process.

    On desktop, the checkout process works perfectly fine and I am able to enter all the required information, but on mobile it seems to be causing problems. I have tried different browsers on my phone, but the issue persists.

    Could you please advise me on what could be causing this issue and how it can be resolved? Any help you can provide would be greatly appreciated.

    Thank you for your time and assistance. I look forward to hearing back from you soon.

  • Unknown's avatar
    helper-heroponriki · Member ·

    @jackhbowen22 I’ve split your comment off to its own thread and will reply to you here:

    https://wordpress.com/forums/topic/split-woocommerce-checkout/?view=all

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce/

    Thanks!

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