Split: WordPress support

csoutherland44 · Member · Jun 1, 2023 at 1:16 pm
Copy link

Add topic to favorites
I have the business plan and I can’t add plug ins….the email support won’t work. Please HELP!
staff-zinnia · Staff · Jun 1, 2023 at 5:09 pm
Copy link
Howdy –

Thanks for getting in touch. Are you trying to use the live chat or email option from the help center and it’s not working? Just want to be sure I understand what’s going on.

I can see that you have 2 different projects using a business plan. Which one are you working on?

Please tell me in detail what happens when you are trying to upload a plugin on to the site? Thanks!
csoutherland44 · Member · Jun 1, 2023 at 5:14 pm
Copy link
I am working on the http://www.discoverwellnesstexas.com project. When I click the edit button it gives me a nonce error and won’t let me edit the project. I have cleared the cache and cookies and it still doesn’t work. I looked on my account to see if I have the latest version of wordpress but I can’t find that information.
staff-zinnia · Staff · Jun 1, 2023 at 5:41 pm
Copy link
You don’t have to worry about which version of WordPress is running because our team takes care of keeping that updated for you. It’s part of being on our managed hosting environment.

Will you share a screen shot or copy + paste the text of that error message for me here?
csoutherland44 · Member · Jun 1, 2023 at 10:28 pm
Copy link
Error: Invalid nonce.
staff-totoro · Staff · Jun 1, 2023 at 11:29 pm
Copy link
Can you tell us a bit more about the last thing you were doing before you noticed this error? It’s difficult to tell from our server logs but I do see that several plugins may have been installed at once, as if from a backup. Did you use the WPvivid Backup plugin to restore a previous copy of your site or as a tool to move your site from another host to your account here on WordPress.com?

Thanks for the additional info!
lousyhuman · Member · Jun 1, 2023 at 11:59 pm
Copy link
Hey I had a question before this one was posted that is still without reply.
fstat · Staff · Jun 2, 2023 at 5:50 am
Copy link
Hi @lousyhuman, my colleague already replied to your recent topic. You can follow up at https://wordpress.com/forums/topic/wordpress-domain-error/

Please don’t post on other people’s topics, as this makes it harder to help both you and them.
csoutherland44 · Member · Jun 2, 2023 at 3:25 pm
Copy link
Is there a way for y’all to delete everything and I will start over?
csoutherland44 · Member · Jun 2, 2023 at 3:26 pm
Copy link
Just clear everything and I will add it all manually
staff-zinnia · Staff · Jun 2, 2023 at 4:30 pm
Copy link
I can see that there is also an email conversation opened up with our team. Let me know if you want to continue this work here in the forums or privately by email.

Keeping the conversation in one space will maximize our efficiency and prevent confusion. There’s not a right or wrong answer, just whatever your preference is.
csoutherland44 · Member · Jun 2, 2023 at 6:24 pm
Copy link
Here in forum
aleone89 · Staff · Jun 3, 2023 at 8:10 am
Copy link
Hey there,

Thanks for for that confirmation. Before we reset the site – I can see that a plugin can be added here: https://discoverwellnesscoloradosprings.com/wp-admin/plugins.php

Which plugin were you trying to add out of curiosity?

Many thanks in advance, we’ll try and replicate the steps you’re following.
csoutherland44 · Member · Jun 3, 2023 at 3:10 pm
Copy link
Can you please just remove everything from the site and we will manually add it all back in
csoutherland44 · Member · Jun 3, 2023 at 3:25 pm
Copy link
the one that we need this done to is http://www.discoverwellnesstexas.wpcomstaging.com
staff-totoro · Staff · Jun 4, 2023 at 4:38 pm
Copy link
Hi there,

The site has been fully reset as requested, and reverted to the state it was in just before you added your first plugin. You can proceed to upload plugins and start over again here, thanks: https://wordpress.com/plugins/discoverwellnesstexas.wordpress.com

Hope that helps. Please let us know if you have any more questions.
csoutherland44 · Member · Jun 4, 2023 at 7:45 pm
Copy link
I have been locked out of the DiscoverWellnessTexas site that I am trying to work on. It keeps locking me out over and over. If I click on the above link that you sent I can see all the plug ins but I can’t log into the plug ins on the Discover Wellness Texas site as it tells me critical error has occurred on site. Please help. We have been running into this locked out issue over and over for days.
staff-totoro · Staff · Jun 4, 2023 at 8:49 pm
Copy link
Hi there, I reset the site about 4 hours ago. In the time since then did you try to import your plugins again? Are you attempting to restore from a previous backup of some kind? What is the URL you are trying to access when you see that error message?

Thanks for the additional info!
csoutherland44 · Member · Jun 4, 2023 at 10:53 pm
Copy link
https://wordpress.com/plugins/discoverwellnesstexas.com this is the URL I am trying to get into.

This is the error I get….Discover Wellness Texas cannot be accessed.

Haven’t done anything to the site since it was reset because I can’t get in.
helper-heroponriki · Member · Jun 5, 2023 at 3:27 pm
Copy link
Apologies for the delay in responding to you!

We encountered a few issues that required some fixing, but I’m pleased to inform you that everything has been sorted out now! Would you mind giving it another shot and logging in to see if you can access everything?

Please keep in mind that you might need to reupload the plugins you were attempting to add.

If you’re still facing any difficulties, please don’t hesitate to reach out. We’re here to assist you and will be more than happy to help.

No items found.