Squarespace import failed/stuck

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  mnouc · Member · Nov 16, 2015 at 6:55 pm

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  Hello,

  My squarespace import said it had failed, but now is say that it is processing (and has been for a few days now). Message on screen:
  Processing…

  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.

  Is there a way to fix this?

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 17, 2015 at 6:54 am

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  Hi there,

  I have deleted the import job. Can you please try running the import again?

  shoptheatelier.wordpress.com/wp-admin/import.php

  If it fails again, please let us know and we can investigate further for you. Many thanks!

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  mnouc · Member · Nov 17, 2015 at 6:41 pm

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  Hello,

  Thank you. I tried and just got an email that it failed again. What should I do?

  Thanks,
  Melissa

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  mnouc · Member · Nov 17, 2015 at 6:41 pm

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  Hello,

  Thank you. I tried and just got an email that it failed again. What should I do?

  Thanks,
  Melissa

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  staff-doublebassd · Staff · Nov 17, 2015 at 7:01 pm

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  Hi there Melissa,

  I will try the import on my end. I’ll keep you updated when I receive notification that it is complete.

  Thanks!

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  staff-doublebassd · Staff · Nov 17, 2015 at 7:09 pm

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  Started the import on my end.

  Let me know if you see any updates to your blog. Otherwise I will contact you once I get a success or fail e-mail.

  Thanks!

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  staff-doublebassd · Staff · Nov 17, 2015 at 7:16 pm

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  Yeah, I just received notification that it failed for me too. I need to examine the XML file and see if there is anything that is preventing the import from being successful.

  I will keep you updated.

  Thanks!

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  mnouc · Member · Nov 17, 2015 at 8:07 pm

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  Thanks so much! I followed the Squarespace export and import instructions, so I’m not sure why it won’t work … just let me know what needs to be done.

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  staff-doublebassd · Staff · Nov 18, 2015 at 2:54 pm

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  I checked the XML file and it contained script tags which can’t be used on WordPress.com blogs. I am pretty sure that is causing the import to fail. I can remove them from the XML file or you can if you know how, save the XML file and then retry the import.

  Otherwise, I’d be more than happy to do it. Let me know, thanks!

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  mnouc · Member · Nov 18, 2015 at 3:54 pm

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  Hi there,

  I’m not sure how to do that. Would you mind helping me to see if that works?

  Thank you!!!

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  staff-doublebassd · Staff · Nov 18, 2015 at 10:20 pm

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  Hi there,

  After removing the script tags, the import processed successfully! However, check the site and let me know if there is anything missing.

  Thanks!