SSL and can’t login

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  tgreenmiles1 · Member · Nov 15, 2021 at 6:23 pm

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  SSL and can’t login because of password?

  Correct account: Unknown

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  helper-heroponriki · Member · Nov 15, 2021 at 7:24 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  tgreenmiles1 · Member · Nov 15, 2021 at 7:59 pm

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  FosteringFaithFamilies.org

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  helper-heroponriki · Member · Nov 15, 2021 at 8:16 pm

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  Thanks for that. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  Your site is reporting the “Your connection is not private” error because it appears your SSL certificate has expired. You should reach out to GoDaddy for help in getting that certificate renewed and back in place. If you got the SSL certificate elsewhere, you need to contact that company directly to get that back in place.

  Otherwise you should still be able to login via your login page even with that error.

  Hope that helps.