SSL and Contact Support

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  numbagame · Member · May 22, 2024 at 4:45 pm

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  Hi,

  Transferred a domain over a few days ago and it would be great to get the SSL certificate.

  Domain: numbagame.com

  How do I contact support using the starter plan?

  Followed the instructions here:

  https://wordpress.com/support/help-support-options/

  Tried using the help option within the WordPress.com dashboard and it brings up the Help Center Wapuu chat box, I click “Contact WordPress.com Support” then it says “Start live chat”, I enter my query then click continue and the box just disappears.

  The starter plan doesn’t include live chat and I can’t find any other options to contact WordPress.com support.

  Thanks for any help with this!

  The blog I need help with is: (visible only to logged in users)

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  staff-dallas · Staff · May 22, 2024 at 6:08 pm

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  Hi there,

  I looked up the domain numbagame.com, and I see it has an SSL certificate provisioned and displaying correctly when I visit your website.

  All domains on WordPress.com automatically receive an SSL certificate. You can use a free tool like https://www.sslshopper.com/ssl-checker.html#hostname=http://numbagame.com/ to verify your SSL is set up correctly. I have confirmed that it is set up correctly.

  If you are having difficulty contacting WordPress.com support, you can always reach us at help@wordpress.com.

  If you are still seeing an error or a missing SSL on your domain from your personal browser, I recommend clearing your browser cache and rechecking your domain. You can clear your cache by following these steps:
  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache