SSL Certificate Disappeared, Site Will Not Load

  • Unknown's avatar
    dianascreech · Member ·

    My site will not load. I have tried to troubleshoot with Jetpack, and it is saying there’s an unknown error. When you try to open the site, there is a warning message saying the connection is not secure. I did some further troubleshooting, and it appears as though there’s an issue with my site’s SSL. It is not showing that my site has any SSL now, but it was having no issues before. I have not made any changes to my site recently, so I’m nor sure why I’m having this issue.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi, you’ve landed on the support forums for sites that are hosted with WordPress.com. Your website appears to be hosted with Bluehost, which means that they would normally be handling the SSL certificate for your site. Because of that, we do definitely recommend contacting Bluehost’s customer support regarding this:
    https://www.bluehost.com/contact

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