SSL certificate for www version of my page

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  karloproduction · Member · Nov 26, 2019 at 12:59 pm

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  Hi,
  When I try to access my website through http://www.karloproduction.com it does not have an SSL certificate, only if I use http://karloproduction.com. It is a mapped domain, but nameservers are set correctly as far as I know.

  Thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 26, 2019 at 2:26 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted elsewhere. Therefore, you need to contact your hosting provider regarding your SSL issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  themagicrobot · Member · Nov 26, 2019 at 2:28 pm

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  Are you using domain forwarding/domain masking rather than mapping? You’ll always see those errors and the .wordpress.com address will show to visitors unless you correctly map your domain to your site with a WordPress.com paid plan.
  https://en.support.wordpress.com/domains/map-existing-domain/