SSL certificate pending

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  ericdu · Member · Jan 29, 2023 at 3:21 pm

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  Long time user of self-hosted WordPress, this is my first client site on WP.com.

  I updated the domain nameservers (and the change propagated). The domain shows as Active on WP.com but it still shows that “SSL certificate is pending” and I occasionally get an error that Jetpack is inaccessible because of the lack of SSL.

  Having used Let’s Encrypt extensively, it usually only takes a few minutes to issue a certificate but it’s been over 24 hours.

  Is there a way to see what’s holding up the certificate issue? Also, I tried contacting support by email but the “Continue” button is grayed out.

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  staff-totoro · Staff · Jan 30, 2023 at 12:04 am

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  Hi there,

  I do not see any domain connection upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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  supernovia · Staff · Feb 7, 2023 at 7:44 pm

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  @ericdu — I was just looking through SSL requests and wanted to follow up on this. Were you able to sort this out, and if not, can you share a link to the site? Usually you’ll get an SSL certificate shortly after the site is pointed here.