SSL certificate pending for days

  • Unknown's avatar
    marca9389da226e · Member ·

    I’ve connected http://www.drukopgroen.info (at a different registrar) to the aboven mentioned wordpress site, but in the backend it keeps telling me the SSL certificate is pending. Although the http://www.drukopgroen.info directs to drukopgroeninfo.wordpress.com I want it to be the other way around… Drukopgroen.info should be the primary domain.

    Thanks in advance for your response and/or action.
    Regards,

    Marc

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello,

    Thank you for reaching out, and I apologize for the delay in response. Upon further examination of your domain, it appears that you have configured an AAAA record on your domain, which is causing issues with provisioning the SSL certificate. Additionally, I recommend setting a CNAME record for “www” to ensure proper routing of any www domain requests to the non-www version used here.

    Furthermore, it seems that you haven’t designated your domain as the primary domain on your site yet, which is why it’s still redirecting to the free *.wordpress.com URL. You can follow the steps outlined here to set your domain as the primary address: https://wordpress.com/support/domains/set-a-primary-address/.

    I hope this information proves helpful! Please inform us once you’ve made these changes at your domain registrar, and we’ll attempt the SSL provisioning again.

    Thank you!

  • Unknown's avatar
    marca9389da226e · Member ·

    Well, I did see the AAAA, so I removed that…
    I changed some DNS settings (looks like the current registrar/hosting had a clitch, and automatically added the AAAA record…)
    Now both http://www.drukopgroen.info and drukopgroen.info redirect to drukopgroeninfo.wordpress.com … Which is okay for now.
    Once the SSL-pending (which I still see) is finished I want to (ofcourse) change the “primary address”.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Regarding the SSL certificate, I want to confirm that we’ve resolved and updated the SSL certificate issue for you. If you experience any additional problems, please don’t hesitate to inform us.

    To designate your custom domain, http://www.drukopgroen.info/, as the primary domain for your website, you can follow the step-by-step guide provided here: https://wordpress.com/support/domains/set-a-primary-address/.

    Feel free to reach out if you have any questions or require further assistance. We’re here to help with anything else you need!

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