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  obitetti · Member · Jul 30, 2018 at 3:36 pm

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  Hi there! I am trying to redesign my the site that I admin, while not going dark at all. I want the live site to stay up without any changes. How can I do this, and then turn the edited/new site on when I am ready?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 30, 2018 at 9:29 pm

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  This is the support forum for those who have the wordpress.COM free plan. Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  All sites with upgraded plans like yours include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  Have you tried using live chat support?
  https://en.support.wordpress.com/live-chat/

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  thesacredpath · Member · Jul 31, 2018 at 12:21 am

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  Hi @obitetti, can you explain a bit more on what changes you are going to be making and I’ll see if I can come up with some suggestions on how you can do that?

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  obitetti · Member · Jul 31, 2018 at 4:39 pm

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  Hi @thesacredpath

  We just want a different theme, something more current with a different look. We will be taking new photos of the business, as well. So, ideally we’d like to “go-live” with a new site without downtime. Would like to work in the background and get the whole site ready without a maintenance page, and then flip the switch when we are ready to push the new site and content.

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  obitetti · Member · Jul 31, 2018 at 5:05 pm

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  @timethief, I did. The support person I was talking with was less than helpful.

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  staff-zinnia · Staff · Jul 31, 2018 at 5:08 pm

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  Hi obitetti –

  Thanks for those details, it’s helpful to understand exactly what you are looking to do.

  As part of your business plan, there’s priority live chat support available to you 7 days per week. Of course, we are happy to help you here in the forums. Being asynchronous by nature though it’s going to take a bit longer versus using live chat support. If you want to strike up a chat with us head over to https://wordpress.com/help/contact/ to get started.

  It won’t be possible to do this with ZERO down time for the site. I think the best option to reduce the amount of down time is to use something like this:

  Theme Switcha – Easily Switch Themes for Development and Testing

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  cloudsoftcorp · Member · Aug 9, 2018 at 1:40 pm

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  did you get an answer? this is a basic ask! I need to do it too

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  staff-zinnia · Staff · Aug 9, 2018 at 5:17 pm

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  cloudsoftcorp –

  It won’t be possible to do this with ZERO down time for the site. I think the best option to reduce the amount of down time is to use something like this:

  https://wordpress.org/plugins/theme-switcha/