Staging Site Unavailable – “site connection issues”

  • Unknown's avatar
    smallerscale517 · Member ·

    I am unable to set up a new staging site. The error says, “There is a site connection issue.” I’ve move through all of the suggested steps to fix this. I have a premium subscription and WP is hosting.

    Any thoughts on a fix or a work-around?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    asejwal · Member ·

    I am facing the same issue. Please let me know if you get help or have any clue of how to solve this.

    Error message: unable to create a new staging site. There is a site connection issue. if the issue persists, please contact support.

  • Unknown's avatar
    2020testjj · Member ·

    Hi there, AFAIK, staging sites are available on the WordPress.com Business and Commerce plans.

    If you have such a plan, have you tried the suggestions in this support guide? https://wordpress.com/support/plugins/troubleshooting/staging-site/

  • Unknown's avatar
    asejwal · Member ·

    Hi, my issue is now solved. I tried various basic troubleshooting steps given on the forums and support pages like
    – clearing cache, using other web browser or private browsing
    – checking for Jetpack plugin for errors

    Turns out that Jetpack plugin is often to be blamed. Disabling SSO module inside Jetpack actually fixed the issue.
    For you the issue might be different but take a look at Jetpack for sure.

    Cheers,
    Ank

  • staff-mxhdema · Staff ·

    Hi Ank!
    I am sorry to read about the staging site issues.
    There was indeed a temporary blocker affecting the staging site creation process in some rare cases.
    This is being fixed, and the workaround you used is a good fit.

    If the issue persists, please feel free to contact us again!

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