stalled wordpress upload

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  manualhub · Member · Jul 13, 2017 at 3:45 pm

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  wordpress upload still processing after 1 week. how do i cancel process?

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · Jul 13, 2017 at 4:06 pm

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  Hi there,

  Are you referring to test37384.wordpress.com as the site you need help with?

  If so, what does “wordpress upload” mean? Can you elaborate upon it?

  Thanks,
  Yuki

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  manualhub · Member · Jul 13, 2017 at 4:09 pm

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  yes that is the site i am talking about. i mean an import when i said upload, sorry for not being clear. it just has a spinning wheel for about a week now.

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  hacchism · Staff · Jul 13, 2017 at 4:20 pm

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  Thanks for the explanation :)

  I guess that “import” you mean is the one which is explained in the following URL. In this case, your importer got stuck. You need to get an assistance from staffs so as that they can reset the import.

  Import
  https://en.support.wordpress.com/import/

  I’ve tagged this thread for staffs. Someone of them reaches you and assists you soon. Please wait for a moment patiently.

  Thanks!!

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  manualhub · Member · Jul 13, 2017 at 4:21 pm

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  ok thank you.

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  hacchism · Staff · Jul 13, 2017 at 4:24 pm

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  No problem :)

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  staff-zinnia · Staff · Jul 13, 2017 at 6:21 pm

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  Hi –

  Thanks for the tag, hacchism. Hope you’re doing well :)

  test37384 – I’ve cleared the import and you can give it a try now. It shouldn’t take longer than 24 hours. Please reach back out if it stalls out again.

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  hacchism · Staff · Jul 14, 2017 at 11:40 am

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  Hi staff-zinnia,

  Thanks for the prompt support!!

  I’m doing well :)

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  staff-zinnia · Staff · Jul 17, 2017 at 2:14 pm

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  Good Morning –

  No problem, hacchism!

  test37384 – I don’t see that another import has been started. Let me know if you need help.