Started 2 accounts on one email now cannot access website

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  drjellie · Member · Jul 5, 2024 at 8:08 pm

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  I made an account in 2020, but forgot about it and never activated it. I started using wordpress yesterday to build a webpage and now I am locked out. I cannot use the domain name and have this error: “You are logged in as “z” and do not have the necessary privileges to access the dashboard for “A“. If you are not “z”, please log out, and log back in with your username. If you are “z” and you need access, please ask an administrator of the site to invite you.”

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  staff-shaun · Staff · Jul 6, 2024 at 12:26 am

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  Can you tell us the URL for the sites you are looking at on the different accounts so we can take a look?
  

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  drjellie · Member · Jul 8, 2024 at 8:37 am

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  The one I started building and want to keep is: https://elliejameson.wordpress.com/wp-admin/site-editor.php

  The profile that I can login to through my email is @drjellie, but I have not set up a site through this profile

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  staff-semaj · Staff · Jul 8, 2024 at 11:48 am

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  Thanks for clarifying. I have sent you an email with the next steps for recovering access to the account that owns the https://elliejameson.wordpress.com/ site. If you have further questions, please reply the email directly.