Stated Domain expired—- but need Jetpack 3.3 update

  • Unknown's avatar

    My site – guardianplusinc.com has been down for a few days. I can’t even access the admin dashboard.

    When I go to the ‘My Sites’ page for my WordPress account, this site link has a little yellow warning next to it that when I click, it states ‘Jetpack 3.3 required – update now.’ But when I click ‘update now’, it tries to take me to the Admin page, which is down! Any ideas how to fix this?

    I have seen another thread this topic that was closed…the staffer fixed the issue.

    No other instructions were provided.

    before anyone says anything…I am i the right forum, this is a WordPress.com site.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Hi @guardianplus, the mapping had expired quite some time ago. Were you planning to host the site here?

    For now I’ve removed the long-expired upgrade. If you plan to host here, please add it again: https://wordpress.com/domains

    If not, and if you only needed help with Jetpack, please send more details (or send them here: http://jetpack.me/contact-support/ )

  • Unknown's avatar

    Forgive me but when I click on the wordpress/domians link, it says:

    Domains are not available for this site.
    You can only purchase domains for sites hosted on WordPress.com at this time.

    We have a domain purchased through network solutions, does that mean that they are hosting the site? none of this stuff makes sense to me.

    As of yesterday prior to my post, I was still able to see that our sites content was still there, although not viewable from the public and now the site says:

    guardianplusinc.wordpress.com doesn’t exist
    Do you want to register guardianplusinc.wordpress.com?

    So what do I need to do?

  • Hi @guardianplus, this domain has not been hosted with us at any time in the past year.

    I am guessing you have WordPress.org installed elsewhere. I recommend getting in touch with your current host to find out where you should point the name, then contact Network Solutions for help changing those settings.

  • Unknown's avatar

    Guardianplusinc.com is a wordpress.com site, it is not .org.

  • Unknown's avatar

    But now where is the site info/content, I can’t see any of it on the backend now either.
    It just says:
    guardianplusinc.wordpress.com doesn’t exist
    Do you want to register guardianplusinc.wordpress.com?

  • Hi @guardianplus, I’ll get in touch via email.

  • The topic ‘Stated Domain expired—- but need Jetpack 3.3 update’ is closed to new replies.