Stats
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Can you confirm when reviewing my stats that the visitors are all ‘unique visitors’? What I mean is that if I was to look up my website from ‘my cell phone’ using google, then bing, then yahoo would that count as three visitor or one visitor?
The blog I need help with is: (visible only to logged in users)
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Based on your example, it would show as the following in your stats:
- 3 views — A view is counted when a visitor loads or reloads a page.
- 1 visitor — A visitor is counted when WordPress sees a user or browser for the first time in a given period (day, week, month).
There is information on this page about what is not reflected in your stats: https://en.support.wordpress.com/stats/. For example, visits you make to your own publicly available blog (when logged in to your account).
Hope that helps!
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baseballcardroadshows.com is hosted by Unified Layer and not by wordpress.COM
Hosting provider: Unified Layer
WHOIS: Click Here
IP Address: 162.144.147.188
Name Servers:
ns2.baseballcardadviser.com
ns1.baseballcardadviser.comThe site is not hosted by wordpress.COM and we cannot help you here with any Jetpack issues.
We provide support only for wordpress.COM hosted sites. We do not provide support for
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM or
(3) for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page https://jetpack.me/support/Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
@gemmagarner
Please always confirm the URL and host prior to respônding. About 30% of those who post here ought to be posting to:
https://wordpress.org/support/
or
http://jetpack.me/support/ -
@timethief Thanks for the advice, I will keep an eye out for this on any support requests I answer.
The source code for this site shows it is using Jetpack stats — so I thought I would explain the difference between views/visitors and link to the information on WordPress.com (because the stats are the same).
Have a great weekend!
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IMNHO what is best is to provide the relevant support forum links. Otherwise, there is a useless and frustrating back and forth exchange that does not immediately direct the blogger to exactly where they need to go to get the support they need.
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