Stats and Insights – High CPU & RAM
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Respectfully, the issue raised by the OP has not been addressed, and has nothing to do with Windows updates, browser cache, or browsers plugins. I would be very grateful if the software engineers could fix the problem they created with new code around June 1st, or else revert to the last known good version of Insights/Stats. Thank you.
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@dawntreader72014 thanks, sorry I missed that. The High CPU & Ram thing should have been fixed quite some time ago (we had found and fixed a bug there). I’m wondering if you still have an older version of our scripts cached in Firefox. I know for me, a hard refresh in Firefox doesn’t always pull in the latest.
Would you be willing to go to about:preferences#privacy , click “clear your recent history” and go ahead and get rid of everything? This will clear things for other sites too so if that isn’t okay, let me know and we’ll try to think of something else.
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Hi, I’m also having a similar issue which results in, when navigating to the stats page, the tab crashing. My CPU usage spikes to around 5% from 0.1% (when doing nothing and just reading the page) but I’m not sure if that’s really high or not for Chrome. I don’t know about the videos part either, as I don’t have any videos on my blog. In fact I’ve only got one post.
It seems to work fine in IE, but I’d really like to not have to download another browser if I can help it..?
Thanks,
Courtney
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Thanks for this, @sundaycoast. Could you check your error console for any notices and share them here? Here’s how:
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Thanks @supernovia. I did something similar, hope it’s okay: I created a brand new Firefox profile with nothing cached, no addons, and all plugins disabled, and tested on that. Same problem, which again seems to be that a WordPress.com script is calling every video I’ve ever embedded on my blog and preloading them in the background, using up about 400 MB of ram, etc. As I mentioned, this doesn’t happen on the old My Stats page, just the newer Insights and Stats pages. The problem began around June 1st.
Maybe one quick workaround would be to put the whole video stats subroutine under an arrow or tab so that only people who click on video stats would run into this problem.
Thanks again for your help.
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I have done that and there looked like there were 4 errors in the reader page (which so far doesn’t seem to be buggy) and then it crashed when I navigated to the insights page.
I have some screenshots but I don’t know where I could upload them securely to link them to here? Also, I don’t want to change the topic of the thread if this is a different problem – should I start a new thread?
@dawntreader72014 I hope your issue is fixed soon!
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@dawntreader72014 can we have you try something?
From your JS console, type this:
indexedDB.deleteDatabase('calypso')That will clear the local copy of the data, forcing it to redownload and possibly clearing out whatever is giving you trouble.
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@supernovia Tried it and here’s what I got:
[16:49:38.060] indexedDB.deleteDatabase(‘calypso’)
[16:49:38.070] [Exception… “The operation failed for reasons unrelated to the database itself and not covered by any other error code.” code: “0” nsresult: “0x80660001 (UnknownError)” location: “Web Console Line: 1”]I think you’re barking up the wrong tree in claiming it’s something on my end like an old script that hasn’t been cleared out. Here’s how I know: I just tested using 2 different Linux live CDs/DVDs and the problem persisted there as well.
Linux distros often come on live media. You can boot from the CD/DVD and run that version of linux in live mode (read-only). I can’t imagine there are any old WordPress/Calypso scripts on Linux live media such as the two I tested:
pclinuxos-LXDE-2014.12.iso (32-bit)
http://archives.pclosusers.com/isos/pclinuxos-lxde-2014.12.isoLinux Mint 17.2 “Rafaela” – Xfce (32-bit)
https://www.linuxmint.com/edition.php?id=193In both cases, after launching Firefox, signing in to WordPress.com and navigating to Insights I experienced the familiar bug: High CPU & ram usage, and all my videos preloading in the background.
So at this point I think the Happiness Patrol needs to stop claiming the bug was fixed, and really troubleshoot this issue.
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Thanks @dawntreader. That helps.
To be clear, we did fix a bug that was causing this on a more widespread basis. We thought deleting your database may help if your system hadn’t been “caught up” to the version that was fixed. I hope that logic makes sense.
And we haven’t been able to duplicate this yet. But knowing that it’s happening on your clean installs helps, too. We’ll keep digging.
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Thanks @supernovia, I appreciate it. Just to be clear, testing with linux live CDs/DVDs entailed booting from the live read-only media and running the system/applications entirely from that read-only media.
If the software engineers want to duplicate the problem, one likely way to do so would be:
– Download either of the linux live CDs/DVDs specified in my post of July 09
– Burn .iso file to disc
– Boot the PC from the disc, start Firefox, and sign in to a blog such as mine which has many embedded videos from DailyMotion, YouTube, and Vimeo.
For faster boot times, linux ISOs may alternatively be written to a USB thumb drive using something like UNetbootin:
Cheers!
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Just to be clear, testing with linux live CDs/DVDs entailed booting from the live read-only media and running the system/applications entirely from that read-only media.
Understood, just explaining the logic we had before we knew you were running live CDs. We’ll give that a shot.
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