Stats and Subscribers

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  frankmmm · Member · Mar 24, 2013 at 2:44 pm

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  Hi

  I’ve just moved to self-hosted and installed the Jetpack plugin. Can you please move my stats and subscribers/email followers?

  The blog I need help with is makingthemostofme.wordpress.com.
  and the new location (self hosted) is http://www.makingthemostofme.com

  Many Thanks
  Frank

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 24, 2013 at 5:02 pm

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  Staff can do this for you. I tagged this thread for their assistance. Please subscribe to it so you are notified when they respond.

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  frankmmm · Member · Mar 24, 2013 at 5:04 pm

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  Thanks timethief :-)

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  timethief · Member · Mar 24, 2013 at 5:05 pm

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  You’re welcome.

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  kathrynwp · Staff · Mar 25, 2013 at 8:19 pm

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  I’ve transferred your subscribers as requested.

  I noticed that your new site’s URL is:

  http://174.120.62.194/~fmason/makingthemostofme.com/

  I recommend updating that to makingthemostofme.com if you can, otherwise you may encounter problems in the future. You may need to disconnect from and reconnect to Jetpack after you update the site URL.

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  frankmmm · Member · Mar 25, 2013 at 10:21 pm

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  Thanks Kathryn.

  Hmm bit confused by your comment though as I (thought I had) updated my dns settings etc so that its all http://www.makingthemostofme.com now. The url you quoted is the temp one given to me by the hosting company (host gator) and the one I was using to set up wp before I repointed the dns from 1and1 (via an a-record for host gator)

  Where did you come across it? Im not sure how/where I need to update it? is it a setting on the wp dashboard?

  Thanks for pointing this out..
  Regards Frank

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  frankmmm · Member · Mar 26, 2013 at 1:01 pm

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  Hi Kathryn. I deactivated jetpack and reactivated as you suggested and now have lost all my stats and subsribers !

  Please can you get them back for me again asap.

  Thanks
  Regards, Frank

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  jeherve · Staff · Mar 26, 2013 at 4:50 pm

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  Hi Frank,

  With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

  That’s what happened on your site; as Kathryn noted, it previously used a different site URL, http://174.120.62.194/~fmason/makingthemostofme.com/

  I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

  Thank you.

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  frankmmm · Member · Mar 26, 2013 at 5:48 pm

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  Thanks Jeherve – all seems to be OK
  Appreciate the explanation too.. makes sense..