Stats are different on desktop versus phone app
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I recently noticed that my stats (views, likes and comments) for the daily, weekly and monthly views don’t match up between the desktop version and the phone app. For example, on the desktop version for January stats it’s showing 247 views, but the phone app is only showing 30 views.
Is there a way to fix this? The app is usually so easy to use, but it’s not consistent and it’s making it harder to use.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Are you using the Android or the iOS app?
The most likely reason is that something in your phone’s connection cache is preventing the app from syncing data properly.
Please try force-quitting the app and restarting your device.
If that doesn’t help, please let us know the type of device you’re using, the Android/iOS version, and the app version.
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Hello,
I tried force quitting and the stats are exactly the same.
I use my Samsung S7 edge with the android app, which is version 11.5.1.
The last update for this phone was in October and there are currently no updates available, but I’m not sure what version it’s on.
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Thanks @meltingpages, did you get a chance to restart the device yet?
Also, to clarify, is it just today’s stats that are wrong, or are previous days and weeks off as well?
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I did restart when I force quit the app. And it’s all the stats. Its almost like they are example stats because they never change.
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Hi there,
Can you please take a couple of screenshots from the stats on your phone so we can have a look?
Here’s how to take a screenshot:
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Hey there,
You can upload them to your media library and we can gain access to them there.
Thanks,
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