Stats Classics: How to set?
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I think the important part of the remarks here are the specific pieces of feedback about what blocks your progress and why. I do step in and try to ask for specifics like that. When a person says they don’t like blue or “HATE IT”, for example, that is not helpful in the end, so I try to ask why (which is way more interesting and helpful). Some people don’t like the questions back, and that’s okay because it’s up to each person to give their feedback in a helpful way if they choose to—if they don’t, it’s less likely to have impact. I want to hear the reasons in each person’s own words if I can, with qualifiers, and specifics about why they don’t like blue or what they hate—those reasons, when put together, are more useful and compelling data than to just read through complaints. I am not asking for the same people to re-hash what they already wrote, because if you already wrote specific feedback in the past than I have already read it, collected it, and reported it.
fjordaniv, you have already given specifics, more than a few times, and that’s good. Your feedback is part of a bigger process now. You also seem to be demanding immediate action, but that’s not likely to happen, and I think you’re feeling frustrated about that part. I’m sorry you’re feeling that way. I can tell you that people are not insulated from the feedback and that changes are already planned based on it but I don’t have an answer for you about when changes can be applied—because of that, the older stats pages are still available.
For anyone who is frustrated with the new stats page design, you can choose to give your feedback here if you would like (thank you if you have already provided feedback) and from that point could you continue to use the older stats pages for now?
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There will be no impact anyway as you guys are not going to reverse what you have done. changes have been made which have reduced the ease of use of stats pages and other pages. if you compare the old with the new you will see yourself that things are no longer easier.
Sure saying “I hate it” isn’t specific but I think it has gone beyond the actual changing of the stats page, it is about the changes in general, unwanted changes that have made things harder to do or see on the site.
You have fixed things that were not broken for reasons only someone else within wordpress the company can explain. People are venting their frustrations in general at the changes as a whole. the actual specifics (at least with regards to the stats page) have probably been outlined throughout the 12 pages before hand.
I cannot understand how you guys don’t get that.
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the actual specifics (at least with regards to the stats page) have probably been outlined throughout the 12 pages before hand.
In that case, do you think the usefulness of the thread is over? If what you don’t like has already been stated, and changes are planned, should this thread be closed?
It’s hard to know when to close a thread versus continuing to participate and collect more feedback after it does seem the trends are already apparent. On the one hand, it’s time consuming to moderate—I can continue to do it but how useful is it? Is it helpful for me to be present here? I am working to collect feedback. I can tell you that I have done that. I cannot deliver the changes myself though, those will take time. When I say that changes are planned, I’m not sure people are hearing that part.
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Whether to close the thread or not is not my call, and not one I’d be prepared to comment on to be honest. I know my particular frustrations are…
– That the changes are rolled out (not just stats but other things like the posting page)
– The changes are seemingly untested as they either lack the functionality of the previous one or the information is harder to find (more scrolling, more clicks etc) some people have suggested inaccuracies in the stats, this is personally not a concern of mine as my blog is merely a private one as opposed to a business one.
– You guys then create a thread to get feedback and then some changes may or may not happen. And it develops into a mass whinge about untested, ill thought through design.Rather than making the changes, then gaining feedback, surely it would make better sense to keep the pages as they were, introduce the changes as an option so people can use, people will then give feedback and changes made, then once you have a good working option THEN make that live.
By making it live but broken you incur the wrath of everyone that uses whatever it is you have changed. Me saying that it has gone beyond the actual changes now was simply my opinion from reading between the lines.
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You will no doubt close the thread because you are bored with it and have no intention on acting on the feedback anyway.
It is madness, where is the absentee management? The direction of travel is being determined by developers and ‘happiness engineers’. No sane CX would run a company in this way! -
The changes are tested. I do think we can improve testing though. I’m passionate about that and work on it internally.
Changes (including some testing) then feedback is part of the culture here. It has been that way for a long time. timethief can attest. That is probably not going to change, so the alternative is to get better at it by both improving testing at the design stage (something clearly needed) and by working together in threads like this in a healthy, constructive manner. As long as those things are happening, and I think they are, I think the thread is good and that it’s good for someone like me to be present.
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I think if you want to change the look and feel of something then you need to make sure that the features from what you are replacing are still easily accessible on the new version. It seems a backwards step to bring out a new design and have options harder to get to, improvements are supposed to make life easier not harder.
You have to agree that these changes are just dropped on us and then the mess needs to get sorted, if the issues with that method can be seen then perhaps the culture needs to be changed.
There are people that just like the “look” of the old options and are resistant to change and they of course will be the hardest to convert. But there are other who have posted detailed posts on their own blogs as to the issues, and at least one youtube comparison between old and new stats pages, have these been viewed by you or the dev team?
I guess if the culture has always been that way then you are always going to get a backlash when things are released and they are bad, and will require people like yourself to wade through that anger and try and be diplomatic. You say they are tested but tested by whom, are they tested by people that actually blog, even if it is on a personal level? is it tested by people that use the things you are changing on a regular basis?
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@designsimply – I have provided my feedback and won’t rehash it however I will point out that it feels as if the complainers HAVE received retailiation from WordPress in making it impossible to find the /wp-admin and /my-stats pages. This may not be he case and may be part of a larger roll out, but it is still inexcusable and will cost WordPress some of its most loyal users/customers. I was never acknowledged on this thread and maybe that’s as my feedback was already given but it definitely feels from your own words that progress is happening so get used to it. Which is again horrible customer service.
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Reverse psychology….
In that case, do you think the usefulness of the thread is over? If what you don’t like has already been stated, and changes are planned, should this thread be closed?
The solution are simple and have been states quite often of several users: Continue to provide any classic page, dashboard, stats, and give us a clear link that we can use and that is not constantly moved, removed or hidden on the bottom of a huge scroll wall like the new stats page. It’s that simple. Provide a clear link that we can use to reach the classic pages and stop to change these links day by day.
The problem I see is that the whole issue is already firing back on you wordpress.com, and that heavily. You states several times that here are only some people that keep this thread alive. You are wrong and here is why…
I have seen quite a lot of people who go one step further, they use their own platform, their own blogs to talk about this issue. I follow several bloggers who are active since some time and many of them wrote about the issue. I see a pattern, they are usually desktop users, they are longform bloggers, they are longtime members here. Your most loyal users, they change their minds and start to criticize wp.com.
This is already firing back, your most valued users have a problem with the changes. I tell you, the way concerns are handled here, that won’t end good for wp, because you banish serious blogger who enjoyed wp until the recent changes came.Again, do what ever you think, but provide a link to the classic sites that is neither hidden behind a scroll wall or only accessable with tons of clicks. This is an easy solution that would make us all happy.
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Just a short footnote..
– Several very active forum threads about the issue since some time (probably threads with alltime high engagement here)
– Whenever you wrote a blog post about the new design, perceived 80% of the commentors concerned about the changes
– When I open up my wp.com reader, I find several bloggers who criticize the changes on their blogs
Face it, the recent changes are not accepted by your once loyal crowd. MIght be that some microbloggers who recently arrived like it, but your once loyal users don’t. Face it.
Btw. when I saw wp writing about the changes, as said, most were concerned but those who commented positive, they didn’t even have an own avatar (just arrived users?). That means I must assume that the changes are indeed atractive, but only for those who just arrived here, to probably leave the place again in a month to go back to true microblogging platforms.
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steevjp, all sorts of testing happens right now, but to varying degrees. There are many projects and different features being worked on all at once. That said, and as I mentioned before, I do think we can improve testing and that is something we are working on.
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If there is testing how do you explain so many errors.
Upgrades and changes are just plain sloppy.
Management need to retake control from the juvenile developers! -
@designsimply
&All
You will find a lot more feedback in 362 comments at in “An Open Letter to WordPress” on blog Fish of Gold. Most commentators having not yet found there way here.And, remedies to your activities on
https://freedfromtime.wordpress.com/2015/01/27/about-wordpress-changes-and-what-we-can-do/
If you want to close threads and keep yourself ignorant ~ :-)
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&All
More posts are needed on this subject, with plenty of tags and links for those who don’t know where to look to find a united platform.
Go to it, get up on hind legs and howl.
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Matt Mullenweg has replied to my post. That reply is in the comments list with the time stamp January 29, 2015 at 17:57 using this link to the post.
https://freedfromtime.wordpress.com/2015/01/27/about-wordpress-changes-and-what-we-can-do/
I have made a reply to the effect that manipulating the navigation links has been one of the major complaints.
You can also make a reply there. I will not be closing the topic.
:-)
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@grahaminhats – That’s more than I got from my email on his website. It was forwarded to yet another “Happiness Engineer” and I have yet to hear back from them. I replied and hope everyone else does too.
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I saw. Good job. I get the impression that he is not entirely in the picture. If he doesn’t get the replies, I’ll make sure that he does by getting a number of people to use the contact form or tweet.
Thanks for making the effort. :-)
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@grahaminhats – I just used my lunch break to reply to all the tweets telling people to add their voices to the forums and the official @wordpressdotcom account gave me an asinine response – so I gave the exact response back. (I hope this paste works):
From: @wordpressdotcom: @geoff_whaley Hi there! Feel free to continue using the old stats at https://wordpress.com/my-stats
My Response (probably could be a bit nicer, but nothing else has got their attention): @wordpressdotcom Hi there! Feel free to put the old links back in on the pages and quit retaliating against loyal and dedicated users. #fail
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@geoffwhaley -I’m sorry you used up your lunch break but if they can rock our boats, why not rock theirs. Wye Aye. :-)
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grahaminhats, as I have mentioned a few times, changes for the new stats page are in the works! The feedback is getting heard. I have been present here. I have been reporting the feedback. Changes to the new interface will not happen super fast, but they will happen—and the older stats pages are still available to you. I’m not sure what else to say about that except to politely ask for patience.
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