Stats for one of the authors stop appearing yesterday?
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The stats show up when we hit weekly, but nothing when we click on daily. Is there a setting that got switched?
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Hi @collegewires, we’d be happy to take a look. Can you send a link to the affected site, and let us know which author is having issues?
Noting too, you’re posting in the forums for free sites here — if your sites are using our VIP program you should be able to reach out to them directly. But if you’re having trouble with that, let us know.
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I chatted with our VIP team; they said as an administrator, you should be able to reach out to them directly through wp-admin. Please do get in touch with them there, and let us know if you need help with that!
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Do you have a link where I can reach out to them, I keep getting directed back to the public forum.
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Sure, would you confirm first which site this is about? You will need to reach out through wp-admin so I do need to know which one you’re working with.
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Ah, here’s this too: you’ll note there’s an email address if the other options aren’t working.
https://wpvip.com/documentation/developing-with-vip/accessing-vip-support/
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