Stats for one of the authors stop appearing yesterday?

• 

  collegewires · Member · Jan 29, 2020 at 4:11 pm

  • Copy link
  • Add topic to favorites

  The stats show up when we hit weekly, but nothing when we click on daily. Is there a setting that got switched?

• 

  supernovia · Staff · Jan 29, 2020 at 10:06 pm

  • Copy link

  Hi @collegewires, we’d be happy to take a look. Can you send a link to the affected site, and let us know which author is having issues?

  Noting too, you’re posting in the forums for free sites here — if your sites are using our VIP program you should be able to reach out to them directly. But if you’re having trouble with that, let us know.

• 

  supernovia · Staff · Jan 29, 2020 at 10:42 pm

  • Copy link

  I chatted with our VIP team; they said as an administrator, you should be able to reach out to them directly through wp-admin. Please do get in touch with them there, and let us know if you need help with that!

• 

  collegewires · Member · Jan 29, 2020 at 11:36 pm

  • Copy link

  OK, thanks I will do that.

• 

  collegewires · Member · Jan 29, 2020 at 11:59 pm

  • Copy link

  Do you have a link where I can reach out to them, I keep getting directed back to the public forum.

• 

  supernovia · Staff · Jan 30, 2020 at 2:51 am

  • Copy link

  Sure, would you confirm first which site this is about? You will need to reach out through wp-admin so I do need to know which one you’re working with.

• 

  supernovia · Staff · Jan 30, 2020 at 3:43 am

  • Copy link

  Ah, here’s this too: you’ll note there’s an email address if the other options aren’t working.

  https://wpvip.com/documentation/developing-with-vip/accessing-vip-support/

• 

  collegewires · Member · Jan 30, 2020 at 10:37 pm

  • Copy link

  The issue seems to have corrected itself, I will keep link for future reference.