Stats not "loading" on dashboard

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  mariannecoyne · Member · Jun 12, 2012 at 12:53 pm

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  For the past 12 hours or so the stats information on my dashboard will not show. The word “Loading” just remains under the section. Has anyone else been having this problem, or know the solution? Is it something on WordPress’ end or mine?

  Thank you,
  Marianne

  The blog I need help with is: (visible only to logged in users)

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  fjunchclick · Member · Jun 12, 2012 at 6:57 pm

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  Same problem here.

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  timethief · Member · Jun 12, 2012 at 7:11 pm

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  Hello there,
  These are the troubleshooting steps we take whenever any issues like this arise:
  clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  using the browser with all extensions or add-ons disabled
  updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
  confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
  confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
  confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
  resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
  trying another browser

  If those do not work for you then we need to know
  (1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

  (2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

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  mariannecoyne · Member · Jun 12, 2012 at 8:52 pm

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  Thank you, timethief…

  I entered my site through another browser and that worked. Things there are fine. I’ll look into cleaning out browser cache and cookies, etc.

  I hope this helps others, too.

  Blessings,
  Marianne