Stats not showing

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  slavicmuse · Member · Nov 24, 2012 at 11:13 pm

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  I have a slue of sites that aren’t showing stats. This is the error message from one of them. All look similar:

  User Agent: “Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11”
  Page URL: “http://trekfortruth.com/wp-admin/admin.php?page=stats&noheader”
  API URL: “http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=35602077&charset=UTF-8&color=fresh&j=1:2.0.2”
  http_request_failed: “Couldn’t resolve host ‘dashboard.wordpress.com'”

  The blog I need help with is: (visible only to logged in users)

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  slavicmuse · Member · Nov 24, 2012 at 11:15 pm

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  My other sites that are having issues with stats are:
  http://indigomediasolutions.com
  http://iccopywriting.com

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  staff-blorbo · Staff · Nov 25, 2012 at 6:20 am

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  First, make sure that your browser is up to date by visiting http://www.whatbrowser.org/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these four things:

  1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  slavicmuse · Member · Nov 25, 2012 at 11:29 am

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  Browser is up to date.
  Cleared cache and cookies.
  Third-party cookies are enabled.
  Disabled extensions, too.
  This isn’t a wp.com but a self-hosted site. So I cannot go through the Users panel to enable HTTPS.

  However, doing all of this, and I’m still not getting stats to show. These are tied to my wordpress.com account via JetPack. The other sites that are connected with JetPack to my account are working just not the three sites I listed originally.

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  staff-blorbo · Staff · Nov 26, 2012 at 12:05 am

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  Di you see any difference if you temporarily disable all plugins except Jetpack on the blog?

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  slavicmuse · Member · Nov 26, 2012 at 8:22 pm

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  I de-activated all but JetPack. I then started to activate them all one by one. Found which one was giving problems. Thanks. This would explain why some of my sites aren’t having issues, because they don’t have this plugin…

  Thanks again!