Stats on wordpress.com

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  kraichgauradio · Member · Jul 29, 2015 at 9:19 am

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  Hi guys,

  I´m running a self-hosted wordpress-site and i´m using the jetpack plugin.
  I love your stats-tool – using it every day.
  There´s a button: enhanced stats on wordpress.com
  but when i click it there´s just one sentence: You dont have any wordpress-website yet (or similar – it´s in german)

  I´m sure this worked in the past – what happened? What am i doing wrong?

  Cheers and Greetings

  Stephan

  Startseite

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jul 31, 2015 at 11:15 pm

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  That site is a wordpress.ORG install. WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs.

  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page