Stats page empty
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Visiting my stats page after a loooong time (more than a year) and the page has no info. Everything is just spinning, like it’s searching for info but still giving me nothing.
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Hi @directorcat
Before the community can assist further, would you be able to provide the URL of your domain so that we can try to assist further?
In general, stats are powered by Jetpack. You can run a quick debug in the link below if everything is fine – https://jetpack.com/support/debug/
If everything looks great, you may want to go through Jetpack support with details at
https://jetpack.com/support/wordpress-com-stats/missing-stats/ to see how can they help you better. -
Hi Edwinho89,
This is the url: https://catlander.wordpress.com/
Turns out that its not just the stats that are missing. I can’t seem to access any of my pages, even though I can see them on the url. My profile info is gone, too.
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Hi @directorcat
I’d bet on my donut that the site might belong to another WordPress.com account, but let’s find that out first. You can view https://wordpress.com/sites if https://catlander.wordpress.com/ it is under your current WordPress.com account or not.
If you’re unsure , you can read more details about recovering your account here – https://en.support.wordpress.com/account-recovery/
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I do have another site, catparker.com. But they’ve always been separate. I am very lost in wordpress these days. I may have to upgrade to get some technical help that explains even the basics. I appreciate you trying to help!
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Hi there,
The account you’re using to post here, @directorcat, only owns the Jetpack site catparker.com
The other site you mention, https://catlander.wordpress.com/, belongs to the username, catlander. You’ll need to be logged in as that username to access the site.
If you can’t remember your login details for that username and you’re unable to reset the password, you can find our account recovery options here:
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