Stats page not showing in IE10

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  fictionfanakaff · Member · Jul 22, 2013 at 7:11 pm

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  Hi

  Suddenly I’m getting blank pages on the Stats and Reader screens in IE10, though everything is working as normal in Firefox.

  Any hints as to what might be causing this? I’m not aware that I’ve changed any settings.

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 22, 2013 at 7:12 pm

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  If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  Also try clearing your browser’s cache and cookies http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

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  fictionfanakaff · Member · Jul 22, 2013 at 7:31 pm

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  Thanks for that. I’ve checked and definitely not in compatibility mode and I’ve now cleared cache and cookies, but pages still blank.

  I ran c-cleaner earlier today – could it be that I’ve deleted something vital to running WordPress? As far as I can tell it’s only the WordPress screens that are affected though – any other site I visit seems to be fine.

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  fictionfanakaff · Member · Jul 22, 2013 at 7:32 pm

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  Oh, and the dashboard and blog itself are fine…

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  timethief · Member · Jul 22, 2013 at 7:39 pm

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  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  Disable all browser extensions or add-ons temporarily.

  Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  If you are not successful let us know:
  (a) How you are connecting to the internet and to WordPress.com.

  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

  (c) And what any error reports you receive state.

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  timethief · Member · Jul 22, 2013 at 7:39 pm

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  Oops! that (b) ought to have been deleted before I clicked submit. Sorry about that. :(

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  fictionfanakaff · Member · Jul 22, 2013 at 7:43 pm

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  Thanks! I’ll work through those and let you know how it goes :)

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  timethief · Member · Jul 22, 2013 at 7:44 pm

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  Please do that. Hopefully, it’s just a minor setting issue.

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  fictionfanakaff · Member · Jul 22, 2013 at 8:04 pm

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  Hurray! The last bit worked! Adding them to the trusted sites and unchecking the server verification box.

  Thanks so much for your help – can’t live without those stats, you know! ;)

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  timethief · Member · Jul 22, 2013 at 8:11 pm

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  Alleluia! I love happy endings. Best wishes for trouble-free blogging.