Stats page not working

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  mdarinyoung · Member · Dec 27, 2012 at 11:57 pm

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  I’m having problems withe the Reader, which I’ve posted elsewhere, but another thing not working is the Stats page. I get nothing on the day’s visits nor anything on the views from country area of the page.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 28, 2012 at 12:02 am

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  Staff have repaired both. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know which exactly browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  mdarinyoung · Member · Dec 28, 2012 at 5:48 pm

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  Firefox 17 is what I’m using. Oddly enough Opera was working in both the Reader and Stats page this morning. Now, I’m checking Firefox just to see, and the Reader does not work in FF nor does the Views by Country part of the Stats page.

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  timethief · Member · Dec 28, 2012 at 5:51 pm

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  That’s odd because it does work for me using Firefox 17. Have you been posting into the Reader issues thread that Staff are assisting with here? https://en.forums.wordpress.com/topic/reader-doesnt-load?replies=70 I think the two could be related issues.

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  mdarinyoung · Member · Dec 28, 2012 at 5:51 pm

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  Also Opera 12. Spoke too soon. The Reader and Stats page aren’t working in Opera again, either. Don’t receive any error messages for either browser.

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  timethief · Member · Dec 28, 2012 at 5:57 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you receive notifications.

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  jenia · Member · Jan 2, 2013 at 9:02 am

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  Hi Darin, I checked on the status of your request and saw that you sent the additional information to Kathryn (thank you!) Your issue is on our radar and we’ll update you once we have any news. In the meantime, thanks for your patience while holding on.