Stats Page Resolution

• 

  barringtonhillsobserver · Member · Jul 12, 2012 at 3:06 pm

  • Copy link
  • Add topic to favorites

  Hi.

  My “Stats” page has been totally unformatted for days and there are no bar charts. I did clear cache, cookies and I tried to force correct it. Nothing helped.

  EVERY other WP page is absulutely fine. It’s just my “Stats” page. I use Win 7/IE, and my computer is only months old, so I’m at a loss to explain why this is occurring. Thanks for any help you can provide.

  jim
  Blog url: http://barringtonhillsobserver.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  kathrynwp · Staff · Jul 13, 2012 at 5:53 pm

  • Copy link

  Hi there, if you wouldn’t mind confirming a few things, that would be great:

  – Are you using IE9 or another version?

  – Which page is not rendering correctly – this one?

  https://wordpress.com/#!/my-stats/?blog=10799012&unit=1

  or this one?

  https://barringtonhillsobserver.wordpress.com/wp-admin/index.php?page=stats

  Thanks very much.

• 

  ellisnelson · Member · Jul 14, 2012 at 1:36 am

  • Copy link

  Hi

  I’m having the same issues. I see the redbox warning about an older version of IE but I have confirmed that we are using IE9 – the computer is only 2 months old BTW. The http://wordpress.com/#!/my-stats/ page is frozen and I don’t have country stats and I can’t get to the reader.

• 

  barringtonhillsobserver · Member · Jul 14, 2012 at 2:04 am

  • Copy link

  kathrynwp,

  Yes, I have the latest version of IE9. The issue is with the second link you mentioned in your reply. The first one you mentioned does format.

  As I mentioned, this one page is the ONLY page I’d having issues with. Everything else formats perfectly.

  Thanks for any input you can provide to troubleshoot this.

• 

  barringtonhillsobserver · Member · Jul 14, 2012 at 3:50 am

  • Copy link

  kathrynwp,

  Here’s a better description of the issue. I’m getting “screen wrap” when I go to view the traditional “Stats” page. When I attempt to adjust the screen settings, the page jumps/toggles to the point that it cannot be reset.

  Again, thanks for any help.

• 

  kathrynwp · Staff · Jul 16, 2012 at 6:53 pm

  • Copy link

  Hi there,

  ellisnelson – there is a known issue with the stats display on http://wordpress.com/#!/my-stats/ in IE9 – the technical team is aware of the problem and working on a fix. In the meantime, you might try another browser, such as Firefox, Chrome, or Safari.

  barringtonhillsobserver – would it be possible to send along a screenshot to help in troubleshooting? Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  Once you have the screenshot, you can upload it to your media gallery and post the link here. If you’re concerned with privacy, let me know and I’ll send you an email to which you can reply with the link. Thanks!

• 

  barringtonhillsobserver · Member · Jul 17, 2012 at 1:12 pm

  • Copy link

  kathrynwp,

  Please send your address to the email listed on our blog and I will send you the screen shot. Thanks.

• 

  kathrynwp · Staff · Jul 17, 2012 at 1:58 pm

  • Copy link

  Hi there – I’ve sent you an email. Please add support AT wordpress DOT com to your AOL whitelist to ensure the message gets through. Thanks!

• 

  kathrynwp · Staff · Jul 20, 2012 at 1:21 pm

  • Copy link

  Hi there – thanks for sending along the screenshot. Our technical team is working on the stats page display issue in certain versions of IE. In the meantime, other browser should be working. We apologize for the inconvenience!